Delta Star

 

Quality Manager

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Position Scope:

The Field Service Quality Manager is responsible for managing the field service process integrity entirely through the development and implementation of processes and systems that support the business unit needs and integrate with the corporate Quality Management System - such as the product nonconformance system, root cause analysis, corrective and preventive action, quality control activity including in process inspections and testing. The Quality Manager will serve as the technical lead for all testing needs - troubleshooting with technicians, review and approval of field-testing data and reporting. The Quality Manager will work with the General Manager and Executive Leadership to define and implement strategies to deliver quality objectives. The Quality Manager will work with the sites to validate product warranty, ensure the requirements of the installation manual are met and help optimize product fit and finish and ease of assembly and installation without delay. While the Quality Manager will report to the Corporate Quality Director, daily direction will come from Operational leadership in Field Service.

 

Duties and Responsibilities

• Travel to meet and engage field crews, customers, vendors, and manufacturing sites for process auditing

• Serve as field service audit point of contact for customers and third-party auditors

• Serve as field service point of contact for testing needs

• Promote a team environment, build process transparency and enhance communication and collaboration between field service and sites

• Collaborate with DSI warranty administrators to discuss findings and work to prevent reoccurrence

• Build trained and motivated field crews

• Resolve customer quality concerns as they arise

• Use customer & field issues, internal nonconformances, the results of audits to make corrective action assignment. Utilize 8D where required

• Report quality issues, performance and metrics to department team members, management, & corporate functions

• Maintain calibration log and coordinate calibration activities with associated vendors

• Track costs related to quality issues

• Drive quality improvement projects and utilize action logs with assignments and due dates

• Act as a change agent where process improvement is needed

• Supports supplier development and new supplier audits

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Education, Training & Experience

• A bachelor's degree in electrical, mechanical or industrial engineering is preferred, or an associate degree in a technical discipline with related work experience

• Manufacturing/Quality experience. Transformer experience is preferred

• Six Sigma belt or training is preferred

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Required Skills:

• Excellent analytical and problem-solving skills

• Strong customer focus and proven relationship and team building skills, both externally and internally

• Proven leadership/team management skills with the ability to optimize team performance

• Excellent written and verbal communication, interpersonal skills, organizational skills, and analytical skills

• Negotiation skills with the ability to listen effectively, understand customer needs, and identify and clearly present value propositions to our customers

• Must have a positive attitude and have a willingness to help in any area mentality (team player)

 

Travel Requirements

• Preferred work location is at Delta Star's Field Service headquarters located in Forest, VA, or other satellite Field Service office location(s) throughout the US. However, remote home-based candidates will also be considered

• Support industry events and Delta Star events as required to support and grow the business

• Must have a stable internet connection and cellular service at candidates' home-base in order to conduct normal business operations when not visiting customer sites. (Email, connect remotely to Delta Star systems through VPN, etc.)

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Benefits
Medical, Dental, Vision, 401K, Life and Disability Insurance, Paid Time Off

AAP/EEO STATEMENT Delta Star is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.