Delta Star

 

Project Manager, Field Service

Full Time, Salary Position

 

Purpose:

The Project Manager (PM) will administer, under the direction of their manager, all execution and operations activities for their respective region (East or West USA). The PM will be directly responsible for working with the Field Service Management team to assign resources and ensure field employees and equipment remain utilized. In addition, the PM will work with the coordinators to ensure scheduling, project management, execution, safety, quality, and customer satisfaction are all executed at a defined standard of excellence. The PM has daily interface with our field technicians, external customers, salesforce, regional and general management, and is a true collaborator representing our Field Service Business by bringing multiple parties together through effective communication and stellar customer focus.

 

Responsibilities & Duties

• Provide oversight and technical assistance to customers, management and other staff when required.

• Assist the field service team in reviewing new equipment needs and purchases.

• Review customer specification requirements and complete detailed work scopes/plans.

• Provide calibration oversight to verify all equipment is properly maintained and working per the manufacture's guidelines.

• Assist the service managers in the creation, development, and review of standard operating procedures or spreadsheets to enhance our business and processes.

• Review documents and project data from our field service technicians and organize the information into field service/test reports for submittal to the customer in a professional and timely manner.

• Create or modify job trip packs, test workbooks, etc. in order to ensure the most efficient (100%) capture of information and data from our field crews, while working to become more streamlined in data submission, both from our field workforce and to our external customers.

• Develop, modify, and present educational and training tools, such as documents or PowerPoints, to ensure continuous learning and advancement/improvement of technicians, staff, and/or customer personnel.

• Works directly with GM, Sales, Engineering, Quality, Fleet and EHS managers as needed to ensure all policies and processes are being adhered to and remain within compliance.

• Conduct random audits as necessary based on individual process performance and product quality for the field service business.

• Influence process owners and collaborate on solutions. Lead and champion technical problem-solving activities and continuous improvement initiatives to ensure total customer satisfaction.

• Use metrics, findings, and observations to assist General Manager in prioritizing and identifying educational needs for multiple departments within the service organization.

• Support QA team as needed with Quality Management System activities/changes, corrective/preventive actions (including suppliers), hosting auditors and customers. Improve detection of non-conformances through the introduction of quality tools (Control Plans, FMEA).

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Education & Experience

• Bachelor of Science degree in Engineering, Business, or related field. Alternatively, a special combination of education, experience, and/or demonstrated accomplishments can be evaluated and accepted at the discretion of Delta Star Field Service management.

• Minimum of 5 years of program management and/or continuous improvement experience in a field service organization.

 

Knowledge, Skills & Abilities:

• ISO 9001:2015, Internal auditing, Statistics, Continuous Improvement Methodologies.

• Must have the ability to generate concise detailed (technical) reports and implement metrics to measure/improve process performance.

• Solid customer focus and strong relationship building skills.

• Excellent written and verbal communication, interpersonal skills, organizational skills, and analytical skills

• Ability to read and comprehend schematics, ANSI, IEEE, IEC, and other similar standards.

• Must have a positive attitude, willing to help in any area mentality, and the desire to learn new skills.

 

Travel Requirements

• Willingness to travel approximately 10% of the time or based on customer/market demand. Potentially more if based remotely.

• Work location preferred to be at Delta Star's Field Service office located in in Forest, VA or other satellite Field Service office location(s).

• Support industry events and Delta Star events as required to support and grow the business.

 

Benefits
Medical, Dental, Vision, 401K, ESOP, Life and Disability Insurance, Paid Time Off, Floating Holidays, and Sick Pay

AAP/EEO STATEMENT Delta Star is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.